How can we help you?

Click "Sign Up" at the top of any page, enter your email and phone number, choose a password, and verify your email via the link we send. The whole process takes under a minute.

On the login page, click "Forgot Password" and enter your registered email. We will send a secure reset link valid for one hour. If you do not see the email, check your spam folder.

Go to Settings → Account → Delete Account. We will keep your data for 30 days in case you change your mind, then permanently delete it in compliance with the Kenya Data Protection Act, 2019.

Our AI analyses your dietary preferences, cuisine tastes, budget, and household size to generate a personalised 7-day meal plan. You can regenerate any time for fresh variety or manually adjust meals after generation.

Yes! Click any meal in your plan to swap it for an alternative, mark it as cooked, add notes, or remove it entirely. Changes are saved automatically.

We respect all dietary tags you have set in your profile (vegetarian, halal, gluten-free, etc.). If a meal slips through, please report it via the meal card → "Report Issue" so we can improve our AI.

Most vendors fulfill orders within 30–60 minutes during business hours. Each meal listing shows the vendor's estimated prep time. You will receive real-time updates via SMS and in-app notifications.

Orders can be cancelled within 5 minutes of placement with no fee. After 5 minutes, the vendor may have already started preparing — cancellation may incur a small charge depending on the vendor's policy.

Go to Orders → [Your Order] → "Report Issue" within 24 hours. Upload a photo and describe the problem. We typically resolve issues within 1 business day with a refund or replacement.

We accept M-Pesa (most popular), Visa, Mastercard, and bank transfers via Payhero. All payments are encrypted end-to-end and we never store your full card details.

Refunds are processed within 3–5 business days back to your original payment method. M-Pesa refunds usually arrive same-day. You will receive an email confirmation when the refund is issued.

Absolutely. We use bank-grade AES-256 encryption, tokenised payment processing via M-Pesa and Payhero, and we are compliant with PCI-DSS standards. We never see or store your raw card numbers.

Visit our Vendor Signup page, complete the application (takes about 5 minutes), upload your business license and food safety certificate, and our team will review within 1–3 business days.

Vendor payouts are processed weekly every Monday via M-Pesa or bank transfer. You can track your earnings and pending payouts in real-time from the Vendor Dashboard.

Try: (1) clearing your browser cache, (2) updating to the latest browser version, (3) checking your internet connection, (4) disabling browser extensions. If the issue persists, please contact support with your device and browser details.

Pika Plan works on the latest 2 versions of Chrome, Safari, Firefox, and Edge. On mobile, we support iOS 14+ and Android 10+. We test extensively on common Kenyan-market devices.